Scheduler

Job Title: Scheduler
Location: Merseyside
Job Type: Permanent | Full-time

Benefits:

• Annual Holiday: 22 days, increasing with service (up to an additional 5 days)

• Long Service Awards: Recognition for key milestones

• Perkbox: Access to discounts, free coffees, cinema tickets, and more

• Volunteer Day: Paid annual day to support a worthy cause

The Role:

We are looking for a highly organised and proactive Scheduler to join our busy operational team. You will play a key role in planning and scheduling work efficiently, ensuring a high-quality service for our residents and customers.

Key Responsibilities:

• Provide excellent customer service to residents and customers

• Schedule and arrange appointments for residents with tradespeople in a cost-effective and organised manner

• Handle resident queries and update appointment schedules accordingly

• Reschedule appointments using our planning tools

• Log and track jobs within our job management system/database

• Collaborate with Supervisors and tradespeople to effectively organise workloads

Requirements:

• Previous experience in a call centre environment

• Strong ability to multi-task, meet deadlines, and work to targets

• Excellent communication skills and attention to detail

If you have a passion for customer service and scheduling, and thrive in a dynamic environment, we would love to hear from you!

Apply today!